Privacy policy

Privacy Policy

Effective Date: 12.09.2024

At Neutral ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from https://shopuk.neutral.com (the "Site").

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use the Site.

1. Information We Collect

We collect personal information from you to provide and improve our services. This includes:

1.1 Personal Information You Provide When you place an order, register an account, or contact us through the Site, we collect:

  • Name
  • Email address
  • Shipping and billing address
  • Payment information (credit card details, etc.)
  • Phone number

1.2 Automatic Information When you visit the Site, we automatically collect certain information about your device and how you use our website, including:

  • IP address
  • Browser type and version
  • Time zone settings
  • Referring/exit pages
  • Cookies and web beacons (see the "Cookies" section below)

1.3 Order Information When you make a purchase, we collect information related to your order, including products purchased, purchase date, and transaction history.

1.4 Cookies and Similar Technologies We use cookies to improve your experience, analyze site traffic, and target advertisements. Cookies are small data files stored on your device. You can control cookie settings through your browser.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you regarding your order or customer support inquiries
  • Personalize your shopping experience on our website
  • Improve our website’s functionality and user experience
  • Comply with legal obligations (e.g., tax or fraud prevention)
  • Send marketing communications (with your consent)

3. Sharing Your Information

We do not sell your personal information to third parties. However, we share your information with trusted partners in order to provide services such as:

3.1 Shopify Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products. Shopify collects and processes your personal information to help us manage our business. You can review Shopify’s privacy policy here: Shopify Privacy Policy - Shopify.

3.2 Third-Party Service Providers We may share your information with service providers that assist with payment processing, shipping, marketing, analytics, and customer support. These third parties are bound by data protection laws and only use your data as required to provide services to us.

3.3 Compliance with Laws We may share your personal information if required to comply with legal obligations, respond to legal requests, or protect our rights.

4. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You may request correction of inaccurate or incomplete information.
  • Deletion: You may request deletion of your personal information, subject to certain legal obligations.
  • Objection: You can object to processing your data for direct marketing purposes.

To exercise these rights, please contact us at https://shopuk.neutral.com/pages/contact.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including fulfilling your order, complying with legal obligations, and resolving disputes. When no longer needed, we will securely delete or anonymize your data.

6. Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission or electronic storage system is 100% secure, and we cannot guarantee absolute security.

7. International Transfers

If you are accessing our website from outside The United Kingdom your personal information may be transferred to, stored, and processed in a country other than your own. We ensure that such transfers are subject to appropriate safeguards in compliance with applicable privacy laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the revised policy on this page with an updated "Effective Date."

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Neutral
https://shopuk.neutral.com/pages/contact