Terms of service

Terms of Service

Introduction

Welcome to Neutral ("we," "our," or "us"). These Terms and Conditions govern your use of our website and the purchase of products from our online store located at https://shopuk.neutral.com. By accessing or using our website, you agree to be bound by these Terms and Conditions.

Please read these terms carefully before placing an order or using our services. If you do not agree to these terms, you should not use this website.

1. General Information

1.1 Eligibility To use our website and make purchases, you must be at least 18 years old or have the consent of a parent or guardian.

1.2 Account Information If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Orders

2.1 Product Availability All orders are subject to availability. We reserve the right to limit or cancel quantities purchased per person, per household, or per order.

2.2 Order Acceptance We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.

2.3 Payment All prices listed on our website are in [Currency], and payments must be made in that currency. We accept [list payment methods].

3. Shipping and Delivery

3.1 Shipping Times Shipping times vary based on the product and destination. Estimated shipping times are provided at checkout.

3.2 Shipping Costs Shipping costs are calculated during checkout based on the shipping method chosen and the destination of the order.

3.3 Customs and Duties International customers are responsible for any customs duties, taxes, or fees associated with their order.

4. Returns and Refunds

4.1 Return Policy We offer returns within [number] days of purchase, provided that the product is unused and in its original packaging. To initiate a return, please contact us at https://shopuk.neutral.com/pages/contact

4.2 Refunds Refunds will be processed to the original payment method once we receive and inspect the returned item. Shipping costs are non-refundable.

5. Intellectual Property

All content on our website, including text, images, logos, and designs, is the intellectual property of [Your Store Name] and may not be used or reproduced without permission.

6. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of The United Kingdom.

8. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated "last modified" date.

9. Contact Us

For any questions regarding these Terms and Conditions, please contact us at https://shopuk.neutral.com/pages/contact